O.E.S Systems Privacy Policy

O.E.S Systems Pty Ltd
Effective date: 26 June 2026

O.E.S Systems Pty Ltd respects your privacy and is committed to protecting the personal information we collect and handle.

This Privacy Policy explains how we collect, use, store and disclose personal information when you use our website, contact us, request a quote, or engage us to provide electronic security, CCTV, access control, intercom, communications, automation, monitoring, remote support or related services.

1. Personal information we collect

We may collect personal information that you provide directly to us, including:

• your name
• business or organisation name
• phone number
• email address
• service address or project location
• billing or account details
• information you provide through our website, contact forms, emails, phone calls or quote requests
• information about the services, systems or support you require

Where required for a project or service, we may also collect technical or operational information such as:

• site access details
• alarm system details
• CCTV system details
• access control user information
• intercom or communication system details
• monitoring or remote access information
• equipment records, device details, network details or service history

We only collect information that is reasonably necessary for our business activities and the services we provide.

2. How we collect personal information

We may collect personal information when you:

• contact us by phone, email, website form or social media
• request a quote, proposal or service call
• accept a quote or engage our services
• provide information during a site inspection
• request technical support or remote assistance
• communicate with us about an existing system, project or account

Where practical, we collect personal information directly from you. In some cases, information may be provided by your employer, builder, contractor, property manager, supplier, monitoring provider or another person involved in the project or service.

3. How we use personal information

We use personal information to:

• respond to enquiries
• prepare quotes, proposals and pricing schedules
• provide installation, service, maintenance and support
• configure, manage and support security, CCTV, access control, intercom, communications and automation systems
• arrange monitoring, remote access or supplier support where requested
• order equipment and manage warranties
• manage customer relationships and project records
• issue invoices, receipts and account records
• communicate with clients, suppliers and contractors
• meet legal, insurance, safety and business record requirements
• improve our website, services and business systems

We may also use your contact details to follow up on quotes, service work or relevant business matters. You can ask us to stop sending non-essential communications at any time.

4. CCTV, security and system-related information

As part of our work, we may handle information relating to security systems, CCTV systems, alarm systems, access control systems, intercoms, communication equipment, automation systems and monitoring services.

This may include system configuration details, device information, camera locations, user lists, access levels, event logs, alarm records, remote access details or site-specific technical notes.

We treat this information as confidential and only use it for the purpose of providing, supporting, maintaining or improving the relevant system or service.

5. Website information, cookies and analytics

When you visit our website, basic technical information may be collected, such as:

• browser type
• device type
• IP address
• pages visited
• referring pages
• date and time of visit
• general website usage information

Our website may use cookies or similar technologies to help the website operate, improve performance, understand how visitors use the site and improve our services.

You can usually control or disable cookies through your browser settings. Some website features may not work correctly if cookies are disabled.

6. When we share personal information

We do not sell personal information.

We may disclose personal information where reasonably necessary to:

• employees, contractors or technicians engaged by O.E.S Systems
• suppliers, manufacturers or distributors for equipment supply, warranty or technical support
• monitoring centres or service providers where monitoring is requested
• IT, website hosting, email, accounting, payment or business software providers
• professional advisers such as accountants, insurers, legal advisers or debt recovery providers
• government, regulatory or law enforcement bodies where required or authorised by law

We only share information where it is necessary for our business, the service being provided, or where required or authorised by law.

7. Overseas service providers

Some of the software, hosting, email, cloud, remote access or supplier platforms we use may store or process information outside Australia.

Where this occurs, we take reasonable steps to use reputable providers and limit the information shared to what is necessary for the service.

8. Security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These steps may include:

• secure storage of business records
• access controls and passwords
• limiting access to information on a need-to-know basis
• using reputable software, hosting and service providers
• maintaining appropriate system permissions
• taking care when handling security, CCTV, access control and monitoring information

No method of electronic storage or transmission is completely secure. However, we take privacy and security seriously, especially given the nature of the systems we install and support.

9. Retention of information

We keep personal information for as long as reasonably required for the purpose it was collected, including for service history, warranty, accounting, legal, insurance and business record purposes.

When information is no longer required, we will take reasonable steps to securely destroy, delete or de-identify it.

10. Accessing or correcting your information

You may request access to the personal information we hold about you.

You may also ask us to correct information if you believe it is inaccurate, out of date, incomplete or misleading.

To request access or correction, please contact us using the details below. We may need to verify your identity before providing access or making changes.

11. Privacy complaints

If you have a concern about how we have handled your personal information, please contact us first so we can review and respond to your concern.

We will aim to respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

12. Contact us

For privacy enquiries, access requests or complaints, please contact:

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The current version will be published on our website with the effective date shown above.